Studio Halden
Refund & Cancellation Policy
Last updated October 3, 2026
Discovery calls
Discovery calls are free. There's nothing to cancel or refund.
Project deposits (50%)
- Cancel before work begins: full refund of your deposit.
- After work begins: the deposit is non-refundable, because it covers time reserved for you and work already started.
- Ending a project partway: you pay for work completed so far, with the deposit counted toward it. Anything you've paid beyond that is refunded, and you receive the completed work.
Final payment (50%)
The final payment is due at launch or final delivery. Before launch, we fix any defects in our deliverables, and you have the revision rounds described in your proposal. Once the work is delivered and approved, the final payment is non-refundable, but we still fix defects you report within 30 days of launch at no charge.
Monthly retainers
- Retainers renew automatically every month at the price shown at checkout, until you cancel. There's no minimum term.
- Cancel anytime online at studiohalden.com/billing/manage. Enter the email you pay with and we'll send you a secure link where you can cancel in a few clicks. You can also email info@studiohalden.com and we'll cancel it for you.
- Cancellation takes effect at the end of the month you've already paid for, and you keep our support until then. You won't be charged again.
- We don't refund partial months.
- We'll email you at least 30 days before any price change.
If we cancel
If we can't continue a project or retainer for reasons on our side, we refund anything you've paid for work we haven't delivered.
How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5–10 business days of approval. Your bank may take a few extra days to show it.
Questions or problems
Email info@studiohalden.com. We reply within two business days. Please reach out before disputing a charge with your bank, because we can usually sort it out faster. Our full Terms of Service also apply.